Coronavirus (or COVID-19) Update

How we are adapting our services following recent government advice

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24 Apr 2020

At Squared, our main priority is always the safety and wellbeing of our tenants, residents, service users and team members. Please be assured that we are carefully monitoring the coronavirus developments and ensuring we follow the latest Government and Public Health England guidance.

We have business continuity plans in place to enable us to deliver the best possible service we can in these difficult circumstances which we will be continuously monitoring and adapting as necessary.


We have taken the decision to limit visits to properties by our maintenance team to cover urgent and emergency repairs only. Routine repair requests will be logged and carried out when the situation improves.

Home visits

Our Customer Relationship Managers and Homes with Support team will only be visiting tenants in an emergency. Please let us know if you are self-isolating and if you need support to access services such as gas and electricity top ups or food.

We appreciate that you may have queries and concerns as the situation develops and your Customer Relationship Manager/HMO Co-ordinator will be contactable by phone or email as normal.

Rent payments

Squared will be continuing to collect rent payment in order to enable us to provide services to our tenants, residents and service users. If you are concerned about your income being impacted because of the coronavirus, please speak to your Customer Relationship Manager/HMO Co-ordinator who will be able to assist and signpost you appropriately. 

The Government have committed to pay up to 80 per cent of wages for workers at risk of being laid off due to the coronavirus pandemic.  Any employer in the country will be able to apply to the HMRC for payments of up to £2,500 per worker per month.

Please see below some useful links for further information:

Key workers

The Government has advised that parents are required to keep children safely at home to limit the chance of the virus spreading, wherever possible, and asked schools to remain open only for those children who absolutely need to attend. In order to continue to offer critical social and public services children of workers who form a central part of the efforts to tackle the spread of this virus will continue to attend school, college or childcare provider.

The list of key workers includes individuals employed in NHS, health and social care professionals, police, emergency services, essential services and teaching staff, as these specific roles are necessary for the continuation of the essential social and public services.

Key workers at Squared include our Homes with Support department which fall within the ‘Health and Social Care’ critical category. They will only be carrying our essential services for the time being.

Other Useful links

The Government have set up a referral site for people who are likely to need food home delivery and other services who do not have their own support networks through family or friends.  People can self refer or be referred.

Luton Borough Council's website has lot of useful information from volunteering opportunities to details about support in the local area.

Cleaning and Gardening Squared

Our gardening team has gradually re-starting its programme of work across Squared properties from Monday 20th April while our cleaning team will commence its programme of work from Wednesday 22nd April. 

We will post further updates as the situation changes.