COVID-19 update for the new lockdown

How we are adapting our services following recent government advice

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6 Nov 2020

As we are now living in another nationwide lockdown we wanted to update our customers on how we are planning to operate our services.

At Squared, our main priority is always the safety and wellbeing of our tenants, residents, service users and team members. Please be assured that we are carefully monitoring the coronavirus developments and ensuring we follow the latest Government and Public Health England guidance.

We have business continuity plans in place to enable us to deliver the best possible service we can in these difficult circumstances which we will be continuously monitoring and adapting as necessary.

Repairs

Our Maintenance and Repairs team are striving to maintain the delivery of our services, wearing the appropriate personal protective equipment (PPE) for all visits into properties. If you have got a repair booked in but are self-isolating, please inform us as soon as possible so we can re-arrange. 

We are also working through the repairs reported that had to be rescheduled previously during this pandemic, as well as repairs that are reported now. We'd like to thank all of our customers for your co-operation and understanding as we catch up with jobs that were delayed while trying to see to new work.

You can still report any repairs issues by logging into your My Squared account.

Home visits

Our Customer Relationship Managers and Homes with Support team are only visiting tenants in an emergency and urgent visits (e.g. safeguarding issues, support with forms and other support such as rent or personal care). Any visit made by a member of our Squared team will abide by social distancing and our staff will be wearing all the necessary PPE. Please let us know if you are self-isolating and if you need support to access services such as gas and electricity top ups or food.

We appreciate that you may have queries and concerns as the situation develops and your Customer Relationship Manager/HMO Co-ordinator/ Resident Coach will be contactable by phone or email as normal.

Homes with Support hub

To make sure that we can comply with the latest guidance from Public Health England and to ensure the safety of our customers and team members, the Homes with Support hub will now only be available for our customers by appointment only. 

If you would like to make an appointment, please contact your Customer Relationship Manager/HMO Co-ordinator/Resident Coach in the first instance.

Rent payments

Squared will be continuing to collect rent payment in order to enable us to provide services to our tenants, residents and service users. If you are concerned about your income being impacted because of the coronavirus, please speak to your Customer Relationship Manager/HMO Co-ordinator/Resident Coach who will be able to assist and signpost you appropriately. 

The Government have committed to pay up to 80 per cent of wages for workers who cannot do their jobs due to their workplace being closed or a lack of work.  Any employer in the country will be able to apply to the HMRC for payments of up to £2,500 per worker per month. 

Please see below some useful links for further information:

https://www.gov.uk/universal-credit

https://www.citizensadvice.org.uk

https://www.understandinguniversalcredit.gov.uk/coronavirus/

https://www.gov.uk/apply-universal-credit

We will post further updates as the situation changes.