Coronavirus (or COVID-19) Update

How we are adapting our services following recent government advice

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17 Sep 2020

At Squared, our main priority is always the safety and wellbeing of our tenants, residents, service users and team members. Please be assured that we are carefully monitoring the coronavirus developments and ensuring we follow the latest Government and Public Health England guidance.

We have business continuity plans in place to enable us to deliver the best possible service we can in these difficult circumstances which we will be continuously monitoring and adapting as necessary.

Repairs

Our Maintenance and Repairs team are back up and running, wearing the appropriate personal protective equipment (PPE) for all visits into properties. If you have got a repair booked in but are self-isolating, please inform us as soon as possible so we can re-arrange. 

We are working through the repairs reported throughout lockdown and work previously scheduled during this period, as well as repairs that are reported now. We'd like to thank all of our customers for your co-operation and understanding as we catch up with jobs that were delayed while trying to see to new work.

You can still report any repairs issues by logging into your My Squared account.

Home visits

Our Customer Relationship Managers and Homes with Support team are only visiting tenants in an emergency and urgent visits (e.g. safeguarding issues, support with forms and other support such as rent or personal care). If you would like a visit by one of our team please contact us and we will arrange this with you. Any visit made by a member of our Squared team will abide by social distancing and our staff will be wearing all the necessary PPE. Please let us know if you are self-isolating and if you need support to access services such as gas and electricity top ups or food.

We appreciate that you may have queries and concerns as the situation develops and your Customer Relationship Manager/HMO Co-ordinator/ Resident Coach will be contactable by phone or email as normal.

Rent payments

Squared will be continuing to collect rent payment in order to enable us to provide services to our tenants, residents and service users. If you are concerned about your income being impacted because of the coronavirus, please speak to your Customer Relationship Manager/HMO Co-ordinator/Resident Coach who will be able to assist and signpost you appropriately. 

The Government have committed to pay up to 70 per cent of wages for workers at risk of being laid off due to the coronavirus pandemic.  Any employer in the country will be able to apply to the HMRC for payments of up to £2,187.50 per worker per month. Employers will be required to pay at least the remaining 10% to ensure all workers receive at least 80% of their income up to £2,500. 

Please see below some useful links for further information:

https://www.gov.uk/universal-credit

https://www.citizensadvice.org.uk

https://www.understandinguniversalcredit.gov.uk/coronavirus/

https://www.gov.uk/guidance/claim-a-grant-through-the-coronavirus-covid-19-self-employment-income-support-scheme

https://www.gov.uk/apply-universal-credit

https://www.moneyadviceservice.org.uk/en/articles/coronavirus-and-your-money

https://www.moneysavingexpert.com/news/2020/03/uk-coronavirus-help-and-your-rights/

https://www.stepchange.org/debt-info/debt-and-coronavirus.aspx

https://www.theguardian.com/society/2020/jun/05/eviction-ban-extended-in-uk-by-further-two-months

The Government have set up a referral site for people who are likely to need food home delivery and other services who do not have their own support networks through family or friends. People can self refer or be referred.

https://www.gov.uk/coronavirus-extremely-vulnerable

 

We will post further updates as the situation changes.