Customer Engagement Group

All our customers are invited to attend our Customer Engagement Group on 30th September. 

This meeting allows us to gain valuable input from you, our customers, to improve how we deliver our services in Luton. The Customer Engagement Group meets quarterly with email updates shared throughout the year.

If you feel that you have something to contribute and are willing to give us some of your valuable time, we would like you to join this group and help make a real difference to how we shape and deliver our services.

We will continue to share feedback, outcomes and actions through email updates being sent to all customers throughout the year. 

If you have any concerns around getting to the venue, please get in touch with us. 

Details of next Customer Engagement Group

• Wednesday 30th September
• Youthscape | 74 Bute Street | Luton | LU1 2EY
• Light refreshments will be served

Meeting agenda

1. Communication, listening and trust 

What would help you feel better informed, listened to and confident that your feedback leads to change?

2. Homes, repairs and property condition

What should we improve about repairs, planned maintenance and the condition of your home?

3. Neighbourhoods, safety and customer support

What changes would make your neighbourhood feel safer, better maintained and more responsive to your needs?

4. Competence and conduct standard

What does good look like?