Complaints policy and procedure
Whilst we always strive to do the best we can, sometimes there will be occasions where we fall short. A robust complaints policy ensures we learn and develop our services to meet the standards our customers expect.
For our self-assessment of complaints handling in line with the Housing Ombudsman code of practice, please view the document below:
Customers have the right at any stage in the complaints process to access the Housing Ombudsman service for support and advice, alternatively you can refer to the Housing Ombudsman complaint handling code.
Or you can call the service on 0300 111 3000.