Complaints policy and procedure

Further information on our complaints policy and procedure

Whilst we always strive to do the best we can, sometimes there will be occasions where we fall short. A robust complaints policy ensures we learn and develop our services to meet the standards our customers expect. 

Squared complaints policy

Customers have the right at any stage in the complaints process to access the Housing Ombudsman service for support and advice, alternatively you can refer to the Housing Ombudsman complaint handling code.

Housing Ombudsman complaint handling code

Housing Ombudsman service website

Or you can call the service on 0300 111 3000.