Help us transform lives and businesses  

Every day, the people on our team make a difference to our residents and tenants. Whether they’re working with them directly or supporting behind the scenes they’re helping them regain their independence and live more fulfilled lives. As we expand our services, we’re also helping other businesses to thrive.

This continued positive impact on our customers is extremely important to us and our success, and we can only achieve it by finding the right people to work with us.

We look for people who share our ambitious, forward-thinking outlook and supportive, hardworking approach. If you join us, we’ll invest in you and continue to nurture your potential to help you achieve great things for you, us and – most importantly – our customers. We strongly believe in providing a working environment which recognises individuals’ differing needs, therefore encouraging a work/life blend is key to us.

Our latest vacancies

Customer Relationship Manager (CRM)
Location Luton
Salary £26,000 - £30,500 per annum
Closing Date 27/09/2019
Reference LCHAK455191

Based at Luton Lets With Squared, Belmullet House, Lower Ground Floor offices, 39 Upper George Street, Luton, LU1 2RD with the requirement to visit Squared’s other offices, and properties to deliver the service.

ABOUT SQUARED

Squared is a community-benefit housing society, which has been providing affordable housing in Luton and South Bedfordshire since 1962. We pride ourselves on being a great place to work, with a passionate team and a friendly working environment; together we deliver an outstanding service to tenants - our customers.

Our services don’t stop there!

As well as providing affordable housing for our customers, our mission is ‘HOMES - SUPPORT -OPPORTUNITY’ we firmly believe in helping customers to improve their lives.

ABOUT LUTON LETS WITH SQUARED

Squared have started a joint venture with Luton Lets, under this joint venture ‘Luton Lets with Squared’ we will be offering two new services which are;

  • PRS market value lettings

  • PRS sales

Luton Lets is Luton Borough Councils’  ‘Social Letting Agency’. They operate in a similar way to a High Street letting agent in that they negotiate lets between Landlord and tenant under an AST (assured shorthold tenancy), managing those tenancies on behalf of the landlord. They pitch for suitable and affordable properties as long term settled homes for our families who currently reside in temporary accommodation.

ABOUT THE ROLE

As the main point of contact, you will deliver an end to end tenancy management service, proactively managing the relationship between landlord and customer. Your role is to ensure customers’ needs are met and exceeded whilst searching for innovative ways to enable as many people as possible to benefit from our limited housing resource.

ABOUT YOU

We are seeking customer-focused, organised individuals with strengths in problem-solving and negotiation, along with exemplary communication skills.  You’ll be a rare person who is capable of marrying strong self-management and administrative skills with empathy and support for individuals, yet capable of being tough when needed.

In this creative role, you will take responsibility for implementing and evaluating ‘customer sustainment plans’. A background working in a customer centred environment, delivering high levels of customer service is essential. Experience or understanding of delivering housing services and housing legislation is desirable, however, we are prepared to train for these skills and knowledge.

This is a fantastic opportunity for the right individuals to develop skills and knowledge within the housing sector.

Are you up for the challenge? 

For more information please see CRM Role Profile

Deadline for online applications is noon on Friday, 27th September 2019.

Assessment Day to be held on Friday, 04th October 2019.

View job and apply

Fair and squared

Promoting fairness (diversity, equal opportunities and inclusion) is crucial to us, so we welcome all applications to become part of our multi-talented team.