Once you have submitted a repair request, it will be classified into one of three categories:

Emergency repair - within 24 hours

These are repairs which threaten your health, safety or security or could cause significant damage to your home, including flooding, total loss of electrics or water, damage where your home is not secure, complete boiler failure. (We may have to return at a later date to complete a full repair.)

Urgent repair - within 7 days 

These are repairs that cause inconvenience, including minor leaks and blockages, faulty electrical fittings and leaking roofs.

Routine repair - within 28 calendar days

These are non-urgent repairs which do not pose a risk to health or safety, including repairs to outside walls, repairing and replacing individual kitchen units, floor tiles, guttering and downpipes, fencing,

To report a repair issue in your home, please report this via the My Home portal or call us on 01582 391 053. 

For any urgent repair requests outside of our standard opening hours (Mon-Fri | 9am - 5pm), please call 0800 0147 333.