Our policies

We recognise the enormous benefits pets bring and will not unreasonably withhold permission for them to be kept in our properties. We need to make sure that customers look after pets responsibly and prevent them from causing nuisance to others. 

Read our pet policy document here

This guide explains where, in relation to looking after your home, responsibilities lie with you and where we are responsible as your landlord. It covers a range of different areas including condensation, pests, lost keys, blocked drains and more. 

Read our maintenance guide here

Condensation occurs when moisture builds up in your home, usually either from high levels of humidity and/or a lack of ventilation. This can lead to mould and even damp, so it is very important to minimise this wherever you can. 

Read our guide on condensation, damp and mould here

Our policy outlines our approach to tackling arrears, including our procedure and how benefits like Universal Credit and Housing Benefit impact our approach.

Our rent and arrears collection policy 

Our policy for taking in a lodger includes templates to apply and submit an application to take in a lodger. 

Our policy for taking in a lodger

Our internal transfer policy outlines requirements to qualify for an internal transfer, how transfers are prioritised and how the points based system works. 

Our transfer policy

Squared provides homes for people least able to compete in the housing market by granting tenancies that are sustainable, support long-term housing stability, and contribute to settled communities.

Squared recognises that the supply of affordable accommodation is limited. The organisation will therefore ensure that available homes are allocated fairly, transparently and in accordance with assessed housing need, relevant nomination arrangements and this policy.

Lettings and Allocation Policy