Here are a list of Squared policies including a summary of what is included with them. If you would like us to send these to you directly please contact us.
Our policies
Complaints Handling
Whilst we always strive to do the best we can, sometimes there will be occasions where we fall short. A robust complaints policy ensures we learn and develop our services to meet the standards our customers expect.
Find our complaints policy, the Housing Ombudsman code and more relating to complaints here
Our policies
Pet policy
We recognise the enormous benefits pets bring and will not unreasonably withhold permission for them to be kept in our properties. We need to make sure that customers look after pets responsibly and prevent them from causing nuisance to others.
Read our pet policy document here
Our policies
Maintenance guide
This guide explains where, in relation to looking after your home, responsibilities lie with you and where we are responsible as your landlord. It covers a range of different areas including condensation, pests, lost keys, blocked drains and more.
Our policies
Condensation, damp and mould guide
Condensation occurs when moisture builds up in your home, usually either from high levels of humidity and/or a lack of ventilation. This can lead to mould and even damp, so it is very important to minimise this wherever you can.
Our policies
ASB policy
Our policy on Anti-Social Behaviour (ASB) outlines our legal framework, what we do to prevent ASB and how we define it.
Our policies
Rent and arrears policy
Our policy outlines our approach to tackling arrears, including our procedure and how benefits like Universal Credit and Housing Benefit impact our approach.
Our policies
Policy around taking in a lodger
Our policy for taking in a lodger includes templates to apply and submit an application to take in a lodger.
Our policies
Transfer policy
Our internal transfer policy outlines requirements to qualify for an internal transfer, how transfers are prioritised and how the points based system works.
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