Our policies
Find our policies, including a brief summary of each policy
Here are a list of Squared policies including a summary of what is included with them. If you would like us to send these to you directly please contact us.
Our policies
Complaints Handling
Whilst we always strive to do the best we can, sometimes there will be occasions where we fall short. A robust complaints policy ensures we learn and develop our services to meet the standards our customers expect.
Find our complaints policy, the Housing Ombudsman code and more relating to complaints here
Our policies
Condensation, damp and mould
Condensation occurs when moisture builds up in your home, usually either from high levels of humidity and/or a lack of ventilation. This can lead to mould and even damp, so it is very important to minimise this wherever you can.
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