What is STAIRs?
The Social Tenant Access to Information Requirement (STAIR) is a new standard that has been introduced by the UK Government. It gives people living in social housing more rights to know how their home and services are managed.
From October 2026, housing providers must publish key information about how they manage homes — things like repairs and performance.
From April 2027, customers will be able to ask for specific information about their housing, and landlords must respond to this within 30 days. This is similar to the Freedom of Information rules that apply to councils and is now extending to housing associations and other registered providers.
The purpose of these changes is to make housing providers more transparent, open and accountable, so that customers can better understand decisions and hold their landlords to account.
Publishing key information
Much of the information that we are required to publish under STAIRs is available on our website. To help you find things quickly, we’ve organised information using the STAIRs classifications below, including links to relevant pages on our website:
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