Tenant Satisfaction Measures Survey
What it is and why this feedback is so valuable to us
The Tenant Satisfaction Measures (TSM) Survey gives our customers the opportunity to tell us about their experience of our homes and services, including repairs, communication, safety, and neighbourhood management.
The survey is carried out independently and forms part of the requirements set by the Regulator of Social Housing. The results help us understand what we're doing well, identify areas where we can improve, and ensure that our customers remain at the heart of everything we do. We are committed to listening, learning from your feedback, and using your views to drive continuous improvement across our services.
Thank you to everyone who takes part and helps us improve the customer experience for all.
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